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      Troubleshooting Access Issues for the Smartpricing Platform

      Learn how to resolve access issues to the Smartpricing platform with these simple steps to clear cookies, disable browser extensions, and check your internet connection.

      It can happen for various reasons that you are unable to access the platform from your computer or other mobile devices.

      There are a series of actions that could unlock access if the impediment is due to the access device.

      First of all, always verify you are accessing the correct link:

      https://admin.smartpricing.it/

      Secondly, access can only be made with the email that was used during the initial setup process.

      In case of a "white" or "frozen" screen, it is likely that clearing the cookies and/or browsing history will allow you to access the platform again.

      Here is a series of practical steps for the most well-known browsers:

      Google Chrome

      Clear cookies and browsing data:

      • Click on the three vertical dots in the top right corner.
      • Select "Settings".
      • Scroll down and click on "Privacy and security".
      • Click on "Clear browsing data".
      • Select "Cookies and other site data" and "Browsing history".
      • Click on "Clear data".

      Disable extensions:

      • Click on the three vertical dots in the top right corner.
      • Select "More tools" and then "Extensions".
      • Disable all extensions and try to access again.

      Mozilla Firefox

      Clear cookies and browsing data:

      • Click on the three horizontal lines in the top right corner.
      • Select "Options".
      • Click on "Privacy & Security".
      • Under the "Cookies and Site Data" section, click on "Manage Data".
      • Click on "Remove All" and then "Save Changes".

      Disable extensions:

      • Click on the three horizontal lines in the top right corner.
      • Select "Add-ons and Themes".
      • Disable all extensions and try to access again.

      Safari

      Clear cookies and browsing data:

      • Click on "Safari" in the menu bar at the top.
      • Select "Preferences".
      • Go to the "Privacy" tab.
      • Click on "Manage Website Data".
      • Click on "Remove All" and then "Remove Now".

      Disable extensions:

      • Click on "Safari" in the menu bar at the top.
      • Select "Preferences".
      • Go to the "Extensions" tab.
      • Disable all extensions and try to access again.

      Microsoft Edge

      Clear cookies and browsing data:

      • Click on the three horizontal dots in the top right corner.
      • Select "Settings".
      • Click on "Privacy, search, and services".
      • Under the "Clear browsing data" section, click on "Choose what to clear".
      • Select "Cookies and other site data" and "Browsing history".
      • Click on "Clear now".

      Disable extensions:

      • Click on the three horizontal dots in the top right corner.
      • Select "Extensions".
      • Disable all extensions and try to access again.

      Additional Checks

      • Check your Internet connection: Ensure your device is connected to the Internet and that the connection is stable.
      • Mobile devices: If trying to access from a mobile device, try using a different browser or accessing via a different Wi-Fi network.

      Contact Support

      If after performing these steps access is still not possible, contact the service's technical support via chat or at [email protected]. Provide as many details as possible about the issue encountered (e.g., specific error messages, screenshots, etc.) to receive faster and more effective assistance.

      We hope these instructions help resolve any access issues to the platform.